National / International enquiry  

Contact form for enquiries

Has your consignment not arrived as expected? Enter an enquiry request here.

Please ensure that your consignment fulfils the following criteria:

• Your consignment was handed in within the last six months for international consignments or the last twelve months for national consignments.
• The usual transit time has been exceeded by more than two days. Check the consignment status under «My consignments».
• The recipient has not received the consignment.
• Or the consignment has arrived damaged to the recipient abroad.

You received a damaged shipment in Switzerland and would like to report the damage? → Damage claim